REGISTER FOR FREE

Contact Center Success for the Automation Age

May 21-22, 2019
CONTACT CENTER SUCCESS FOR THE AUTOMATION AGE
Customer expectations are changing, digital engagement is rising, and automation technology is emerging. These factors require us to transform our contact centers and redefine the way we measure and manage performance.

CCW Digital’s Online Summit on Contact Center Success For The Automation Age unpacks this transformation. Featuring research briefs, case study sessions, lively debates and interactive roundtables, it explores a new vision of contact center performance. What are the new objectives? What new metrics will help us assess performance? Most importantly, what can organizations do to actually improve their performance and achieve their loftiest of goals.

This summit will offer a complete ultimate roadmap to lasting, unparalleled success.

We respect your privacy. By registering for this online event you agree to having your details passed onto our sponsors or partners who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here. 

Logo ©copyright 2019. All rights reserved.

12pm - 3pm ET

EVENT PARTNERS
Discover how customer expectations are changing as digital and self-service tools become more robust.
Understand the specific ways to reduce agent effort and inefficiency with automation.
Learn what CX and contact center metrics truly matter in the automation age.
2019 PRESENTERS & AGENDA

Headlined by leading VP-level customer contact executives, CCW Online features a combination of keynotes, interactive roundtables, fireside chats and demos. All sessions are backed by research and case studies. 

Stay tuned for our speaker and agenda line up!

INTERESTED IN SPONSORING THIS EVENT?
When you partner with CCW Digital, you get the opportunity to expose your brand to over 150,000 customer contact professionals globally.
LEARN MORE
CCW ONLINE RESOURCE CENTER

As part of the CCW Online experience, we would like to provide you with relevant guides, case studies and interviews.

FREQUENTLY ASKED QUESTIONS
How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center. 

Do I need to download or install any software to be able to attend this event?

No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Will the sessions be recorded?

Yes. the sessions will be recorded and available for free for a limited time.

REGISTER FOR FREE
"ATTENDING CCW MEANS PUTTING CUSTOMERS FIRST"
VIEW THE EVENT AGENDA
READ NOW
Special Report: 2019 Contact Center Predictions
Special Report: Augmenting Contact Center Automation
READ NOW
Special Report: Elevating Call Center Authentication
READ NOW
Disruptive Technology Review: Contact Center Avatars
READ NOW
Expert Interview with Troy Stevenson from Uber
READ NOW
CCW Digital Podcast with Mel Penna from Comcast
LISTEN
FREQUENTLY ASKED QUESTIONS REGISTER FOR FREE