Amazon Connect: 
Simple to use, cloud-based contact center

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Why Are Financial Institutions Transforming Their Contact Centers?

In this eBook, find out how Amazon Connect allows Financial Services organizations to improve their customer engagement while reducing costs and simplifying their contact center technology stack.

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[Case Study] Capital One Innovates Faster with Amazon Connect

Every day, Capital One receives thousands of calls from its banking customers. Its mission is to bring simplicity, ingenuity, and humanity to banking and serve each customer the way they want to be served. Although the company’s previous-generation contact-center solution had served it well, Capital One wanted to further speed innovation by replacing it with a system that would integrate more easily with other company systems and support simpler, faster change processes.

[Case Study] RedAwning Scales Great Customer Service Using Amazon Connect and AWS AI Services

With more than 140,000 properties in more than 10,000 destinations—all instantly bookable with a common set of terms and services—RedAwning simplifies vacation rental travel for guests and property managers alike.

Amazon Connect Create an Exceptional Contact Center Experience Webinar 

Hear the benefits of moving your contact center to the cloud. 

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