CCW Winter Online

RESERVE MY SPOT

2018 is coming, and it is bringing along vast transformation to the customer contact space. How can you prepare? More importantly, how can you thrive amid this change? The CCW Winter Online Event provides the answers.

THE SPEAKERS

THE AGENDA

Tune into the following sessions.

Customer Experience Predictions for 2018

Brian Cantor, CCW Digital

12:00 PM

FAQ's

THE SPONSORS

© Copyright CCW Digital

Kevin Chesney
Call Center Banking Officer

Alpine Bank

Johnny Russo
AVP, Ecommerce & Digital Marketing

Mark's Work Wearhouse

James Dodkins
Principal Consultant

BP Group

Sean Rivers
Director, Operations Technology
Republic Wireless

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Tuesday, December 5, 2017

12:00 PM - 3:30 PM EDT

WHY ATTEND?

Brian Cantor
Principal Analyst

CCW Digital

This complimentary online event explores specific actions you can take to create better contact center operations capable of offering unforgettable customer experiences. It won't just tell you about exciting technology or emerging customer demands - it will tell you how to leverage the technology (and strategy) to exceed those demands.

From AI, to frictionless and personalized engagement, to agent experience operation, to predictive and proactive engagement... if it will matter to the customer contact center in 2018, it will be explored during this event.

12:15 PM

How CX Automation Can Elevate Customer Engagement And Agent Performance

Sean Rivers, Republic Wireless

Are Your KPIs Causing Confusion?

Peg Peterson, NICE Ltd

Adam Aftergut, NICE Ltd

1:00 PM

Amplifying The Power of Analytics

Cliff LaCoursiere, CallFinder

Frank Diaz, RoadVantage

1:30 PM

Why Coaching is the #1 Contact Center Priority

Kevin Chesney, Alpine Bank

2:00 PM

7 Components of an Outstanding CX Culture

James Dodkins, BP Group

3:00 PM

How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.

Do I need to download or install any software to be able to attend this event?

NO. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Yes. the sessions will be recorded and available for free for a limited time.

Will the sessions be recorded?

REGISTER FOR FREE
REGISTER FOR FREE

Interested in becoming a sponsor?

Email us at info@ccwdigital.com
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#CCWDigital

Adam Aftergut
Product Mareting Manager

NICE Ltd

Peg Peterson
Business Consultant

NICE Ltd

Oke Eleazu
Chief Operating Officer

Bought By Many

Frank Diaz
Director - Claims & Contact Center Operations
RoadVantage

Cliff LaCoursiere
Vice President
CallFinder

View Session

"Digital Transformation" - From Catchphrase to Gameplan

Johnny Russo, Mark's Work Wearhouse

3:30 PM