Performance & Metrics

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For many years, contact center performance has been reduced to setting the right objectives and using the right metrics. It's time for the conversion to evolve. That evolution starts with CCW Online, a complimentary online event set for May 22-23, 2018.

CCW Online Resource Center

Copyright 2018 CCW Digital - The World's Largest Community for Customer Contact Professionals

Event Partners

Bridging The Performance Gaps In Today's Contact Center

Thank you to all of our sponsors who made this event possible.

As a part of the CCW Online experience, we would like to provide you with relevant guides, case studies and interviews.

May 22 - 23, 2018

12pm - 3pm EST

Topics to be discussed include:

1. What does it take to actually increase customer satisfaction?

2. What moments on the customer journey tend to create the most "effort" for customers?

3. What internal factors make agents disengaged, upset and unproductive?

4. How can training, technology and VoC strategy help?


Headlined by leading VP-level customer contact executives, CCW Online features a combination of keynotes, interactive roundtables, fireside chats and demos. All sesisons are backed by research and case studies.


When you partner with CCW Digital, your get the opportunity to expose your brand to over 150,000 customer contact professionals globally.

Become a solution provider

Featured Report: 2018 Market Study on Performance & Metrics

Frequently Asked Questions

How will I access the sessions?

You will attend the sessions, meet our partners and gain access to valuable resources in our online conference center.

Do I need to download or install any software to be able to attend this event?

NO. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Will the sessions be recorded?

Yes. the sessions will be recorded and available for free for a limited time.

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Want to Learn Even More?

Come to CCW Vegas!

2,500 + Attendees | 175+ Speakers | 200 Sponsors & Exhibitors

The World's Largest Customer Contact Event

June 18-22, 2018 at The Mirage, Las Vegas