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About The Webinar

Live chat isn’t a new channel anymore, but many companies are still applying the same KPIs and processes to it as the phone. Using insights from Comm100’s Live Chat Benchmark Report covering more than 40 million live chat interactions, learn what needs to change and how the best companies are using chat to provide an exceptional customer service experience as a competitive advantage, with examples and insights from CCW Digital's Brian Cantor and Comm100’s Kaye Chapman.

Topics include:

  • 3 reasons customer satisfaction is falling
  • Top customer expectations for 2018 - and how live chat can help
  • Debunking key myths about live chat
  • Mistakes businesses make with chat - and how to fix them
  • Shining live chat success stories

Brian Cantor

Principal Analyst & Director

CCW Digital

Register for the Webinar
Date: Wednesday, March 28, 2018
Time: 11am PT / 2pm ET / 6pm GMT
Duration: 45 Minutes
Register Now
*Signing up for this event gives you complimentary access to CCW Digital as a member.

* By signing up for the event, you give CCW Digital and Comm100 permission to connect you with relevant offerings.

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Wednesday, March 28, 2018 | 2PM EST

This webinar is provided by:


Kaye Chapman

Customer Experience & Training Expert


How to Stop the CSat Nosedive with Chat

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Michael Dejager

Principal Analyst & Divisional Director

Customer Management Practice

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